About ICON.
Any time, day or night, we're a lifeline for your ICU staff - available to answer simple or complex questions, walk through procedures, troubleshoot and resolve alarm situations or patient specific product support and guidance.
At ICON, we partner with leading medical equipment manufacturers to provide an elite level of support service for some of the medical industry's most sophisticated ICU technology.

Fewer errors & better outcomes
With expert guidance standing by 24x7 to help your ICU staff, you'll experience fewer human errors and reduce the risk of complications and sentinel events in your critical care units. We can even help support your JCAHO compliance efforts.

Real-world experience
Staffed by an experienced multi-professional team of critical care specialists, including intensivists, nurses, respiratory therapists, doctors of pharmacy and registered dieticians, ICON offers a unique combination of device and clinical expertise.
Our team has around-the-clock access to our dynamic knowledgebase of issues and resolutions, so we can provide fast and accurate answers.

Improve staff retention
ICON is an on-call support system for your ICU clinical staff - providing a non-threatening, expert resource they can call any time with any question about your technology - simple or complex.
Your ICU staff is under constant pressure in a stressful environment. With turnover so costly, you want to do everything you can to help them feel confident, competent and secure in their work environment.