"Support personnell were friendly and patient with both my needs and frustration. It was a great relief to ..."
(Read More)
RN (CRRT) - Asheville, NC
"Very knowledgeable and pleasant to deal with. Assisted me a number of times over a two day period with a difficult pati..."
(Read More)
RN (CRRT) - Fort Myers, FL
"Thank GOD for ICON! You saved me a trip to the hospital to straighten out the CRRT!!!"
RN (CRRT) - Macon, GA
"Quick to find a solution to my problem; clear and concise with instructions to troubleshoot; and most importantly, broug..."
(Read More)
RN (CRRT) - New Brunswick, NJ
"The person I spoke with was highly professional, very helpful, offered some great tips at the end of the conversation."
RN (CRRT) - Minneapolis, MN
"Today I had to call with a question about an alarm on the Prisma Flex. ICON was incredible! Waited patiently, then she ..."
(Read More)
RN (CRRT) - Fort Worth, TX
"Helped me two separate times that day and was able to help me so much I shared my new knowledge with my colleagues Than..."
(Read More)
RN (CRRT) - Columbus, OH
"Really helped me trouble shoot my machine and helped me be able to give the best possible care to my patient. ICON ROCK..."
(Read More)
RN (CRRT) - Rockford, IL
"I appreciated ICON's assistance. Pleasant and professional. Also gave a follow-up call."
RCP - Long Beach, CA
"Fantastic!!! Saved me from a stressful situation with knowledge and patience! Keep rockin!"
RN (CRRT) - Long Beach, CA
"Very knowledgeable and helpful in all my calls. Thanks again for all your help! If I ever have any more problems, I wil..."
(Read More)
RN (CRRT) - Leesburg, FL
"ICON Rocks!"
RRT - Altoona, PA
"Great! Thorough and to the point, succinctly answering your questions. Any additional information is given if the nurse..."
(Read More)
RN (CRRT) - Denver, CO
"The best; very patient and helpful."
RCP - Bradenton, FL
"Awesome at walking me through a procedure over the phone. It fixed the problem immediately and the CRRT went smoothly th..."
(Read More)
RN (CRRT) - Portland, OR
"Fantastic, patient and knowledgable; used trouble shooting skills to assist me. thanks."
RN (CRRT) - Palmer, AK
"I am very pleased with my first call. Thank you for the help"
RN (CRRT) - Arlington, VA
"Thank you the staff was very helpful"
RN (CRRT ) - Cleveland, OH
"I was so appreciative of the way ICON answered all my questions, resolved my issue, and explained every possible cause o..."
(Read More)
RN (CRRT) - Sanford, FL
"I love that when you call the ICON support network you receive a person immediately, no press 1 for english, no computer..."
(Read More)
RN (CRRT) - Denver, CO
"You guys were awesome!!"
RN (CRRT) - Trenton, NJ
"I am very pleased with the assistance I have received on several occasions from ICON. They are an educator's best friend..."
(Read More)
RN (CRRT) - Canton, OH
"The direct phone number has been very helpful since the proces of calling and being rerouted at times to more than 5 min..."
(Read More)
RN (CRRT) - New York, NY
"I am realizing that this 24 hour Call Service is soooo valuable. Thanks so much."
RN (CRRT) - Sanford, FL
"ICON has been greatly used by me and my coworkers and each time the help was outstanding .Your staff is very knowlegeabl..."
(Read More)
RN (CRRT) - Kansas City, KS
"Patient and very supportive"
RN (CRRT) - West Palm Beach, FL
"The consummate professional. Very thorough and knowledgeable. While knowing much more than I did, never spoke above me a..."
(Read More)
RN (CRRT) - Buffalo, NY
"Great in helping us troubleshoot the problems we were having with the PrismaFlex. Thank you!!!!!"
RNs (CRRT) - Berkeley, CA
"Thanks again to managment/owners in following through with their 24/7 commitment - to always (yes, always) have a clinic..."
(Read More)
RRT - Salt Lake City, UT
"Awesome job, as usual. Thanks"
RCP - Altoona, PA
"The staff have been great and exceeded all expectations and went above and beyond to help us with a very sick infant. Th..."
(Read More)
RRT - Palo Alto, CA
"i would like to commend the staff for their knowledge and support in a timely manner. I appreciate and understand the ef..."
(Read More)
RRT - Margate, FL
"Great to speak with. Knowledgable and very understanding. Thanks again!!!"
RN (CRRT) - Albuquerque, NM
"Excellent, knowledgeable customer service.Thanks"
RN (CRRT) - St. Louis, MO
"Great customer service. Really helped resolve the situation, and representative was eager to help find the solution, and..."
(Read More)
RN (CRRT) - Kansas City, KS
"Very courteous and helpful. At 2:30 in the morning, was a God send!"
RN (CRRT) - Boston, MA
"The ICON rep was incredibly helpful. Not only did she assist me with issues related to equipment, she was very helpful i..."
(Read More)
RN (CRRT) - Pittsburgh, PA
"A pleasure to deal with. Helped make what initially seemed like a complicated process very easy."
RN (CRRT) - Newark, NJ
"On 6/25/10, I called the Customer Support Line regarding a CRRT warning/alarm. They provided fast, precise and thorough..."
(Read More)
RNCCU Relief Charge Nurse DMC - Modesto
"Thank you SOOOOOO Much. You got me back up and running very quickly."
RN (CRRT) - Ohio
"Very helpful"
RCP - San Clemente, CA
"ICON was great. Thanks for the help."
RCP - Goldsboro, NC
"Love having ICON - saves so much time."
RCP - Voorhees, NJ
"I have always found them to be very professional and a great resource to me. I love having this service here to bounce ..."
(Read More)
RCP - San Jose, CA
"Well done! I am always looking for resources to use with RRT's that are new to APRV!"
Continuing Education Feedback
"Thanks for the explanation, I now truly understand the use and concepts of this mode (APRV) of ventilation."
Continuing Education Feedback
"ICON support has always been very helpful, definitely reducing my anxiety while trying to troubleshoot! I'm glad you gu..."
(Read More)
RN (CRRT) - Boston, MA
"During a very stressful time I called the support service
and was very fortune to have an ICON representative on the ot..."
(Read More)
Clinical Mgr ICU (CRRT) - Hollywood, FL
"Whenever I have called ICON all staff has been very helpful."
RN (CRRT) - Boston, MA
"Our hospital uses the CVVH prisamaflex in our ICU environment. It is a complex machine used to care for our most critica..."
(Read More)
RN (CRRT) - Fall River, MA
"Very helpful and patient!!"
RN Ultrafiltration - Kansas City, KS
"Thank you for such a great presentation to help me better understand this important mode (APRV)."
RCP Continuing Education Feedback
"The support staff were so nice and helpful. They were
also very patient. They helped me so much."
RN (CRRT) - Saint Paul, MN
"Couldn't live without them!"
RN (CRRT) - Orlando, FL
"Great job. I really enjoyed your presentation. Lots of excellent information in a friendly and enthusiastic presentati..."
(Read More)
RCP Continuing Education Feedback
"Excellent job, ICON has been excellent, I appreciate your availability to myself and staff!"
RCP Continuing Education Feedback
"Thanks for your excellent support. It was very useful."
RRT - Royal Oak, MI
"Thanks ICON for the tech support at 0300!!! You made my night a little easier."
RN (CRRT) - Sarasota, FL
"Amazed at how easy and quick and helpful it was. Will call back."
MD - Liverpool, Lancashire England Web Survey
"As a first time caller and user of the equipment in a test setting, I was thrilled with the help I got!"
RN (CRRT) - Canton, OH
"Cannot say enough positive comments about the service. They are always fast, extremely knowledgeable
and professional!"
RN (CRRT) - Rock Island, IL
"ICON was awesome, I talked to an ICON Representative twice and really appreciated all of her assistance and knowledge. ..."
(Read More)
RN (CRRT) - Rock Island, IL
"ICON was patient and courteous with me on my first time calling ICON for clinical help.
"
RN (CRRT) - Elk Grove Village, IL
"I called ICON needing help on the Babytherm (which
isn't even a product ICON supports) and an ICON representative went..."
(Read More)
RRT - Telford, PA
"Excellent experience!! The support staff were friendly and very helpful. They answered my questions completely and put m..."
(Read More)
RN (CRRT) - Dallas, TX
"Very helpful."
RRT- Leicester, Leicestershire England
"I strongly agree that my experience has been positive each and every time I had to call for support."
RCP - Marlton, NJ
"Very helpful, including the prompt and super
informative call from the PharmD consultant. THANK YOU!!"
RN (CRRT) - Lincoln, NE
"Since we are NEW to the Drager VN500, I appreciate the expertise you have in the understanding of the ventilator. I enjo..."
(Read More)
RCP - Salinas, CA
"The web based education on ventilator waveform
graphics has been great. I really think that waveform graphics are a ve..."
(Read More)
RCP - Terre Haute, IN
"Well organized presentation, probably the best presentation I have encountered with APRV...not to mention concise."
Continuing Education Feedback
"Very professional!"
RN (CRRT) - Miami, FL
"Thank you for your support at the moment of need as well as follow up support. Well done."
RN (CRRT) - Tacoma, WA
"ICON was fabulous! What a great resource! Thank you!"
RCP Continuing Education Feedback
"The issue was creatively and promptly resolved."
RN (CRRT) - San Ramon, CA
"Great response by everyone!"
RN (CRRT) - Cleveland, OH
"This was a refreshing experience with phone tech.
support! We could not have proceeded without the
support we receive..."
(Read More)
RN (CRRT) - Denver, CO
"ICON was very helpful. The ICON representative had suggestions and recommendations to solve the problem we were having ..."
(Read More)
RCP - Salinas, CA
"An enjoyable and well presented session. I feel the session simplifies an often puzzling area. I will be keen to introdu..."
(Read More)
CE Feedback/ Acid Base
"ICON was incredibly helpful with a challenging veterinary patient."
DVM - Guelph, Ontario Canada
"Thanks for offering a great resource and free CEU."
CE Feedback
"This is what education should be!"
CE Feedback/ APRV Concepts
"Great Service and very friendly person on the phone who could walk me through the problem very quickly."
RN (CRRT) - Gainesville, FL
"I appreciate the expertise & general hemodialysis knowledge that your staff has."
RN (CRRT) - Phoenix, AZ
"Thank you for providing great educational material that is free."
Continuing Education Feedback
"Very friendly,patient and helpful."
Student - Frimley, Surrey, England
"This service you provide is great!! We have called many times and ALWAYS get great service and we appreciate your 24/7 ..."
(Read More)
RN (CRRT) - Cookeville, TN
"Outstanding presentation with simply stated material that enhanced my understanding of APRV."
CE Feedback/ APRV Concepts
"The service was great, thank you!"
RN (CRRT) - Newark, NJ
"Perfect. Thank You!"
RCP - Winston-Salem, NC
"ICON was terrific!"
RN (CRRT) - New Hyde Park, NY
"Again, on this night I referenced this team quite a few times. They were superb! Always patient demonstrating excellenc..."
(Read More)
RN (CRRT) - New Hyde Park, NY
"I have been an ICU nurse for 23 years and find ICONs customer service for the PRISMAFLEX unit superior to any other cust..."
(Read More)
RN (CRRT) - Winchester, VA
"Thanks for being there, I needed the moral support :)"
RN (CRRT) - Chillicothe, OH
"The ICON Represenative knew the answer to our questions immediately and ?was swift to follow?-?up with additional reques..."
(Read More)
RN (CRRT) - Indianapolis, IN
"I spoke with Penny and Susan to ask them about a mode I was attempting to understand by reading the manual. They made m..."
(Read More)
RRT - Goldsboro, NC
"This lecture was very iinformative, and will incorporate all this info into my direct bedside care and share this info w..."
(Read More)
CE Feedback/ ICON Academy Webinar
"I'm so excited to have something so valuable available to me."
CE Feedback
"We are pleased with the great support available with ICON."
RRT-Winter Haven, FL
"Thank you all VERY much for the offerings of high quality education through ICON and Draeger. We especially appreciate ..."
(Read More)
CE Feedback
"Thank you all VERY much for the offerings of high quality education through ICON and Drager. We especially appreciate a..."
(Read More)
RRT-NPS, RPFT, VCU Medical Center
"Wow, what a service! Couldn't have done it without you guys."
RN (CRRT) - Torrance, CA
"When one person could not answer my question they
got another person to answer my question. The problem was fixed and..."
(Read More)
RCP - Houston, TX
"ICON was extremely helpful. This was a situation where there were access problems. ICON had to talk me through screens I..."
(Read More)
RN (CRRT) - Portland, OR
"ICON was very helpful, friendly, patient, professional and responded in a timely manner. The ICON Representative was ver..."
(Read More)
RN (CRRT) - Orlando, FL
"ICON was very helpful. The ICON Representative stepped me thru the whole process."
RCP - Omaha, NE
"ICON was wonderful, answered my question immediately. Excellent patient outcome."
Web Survey
"Two ICON representatives put their heads together to help me resolve an ongoing issue. They were wonderful!!! Thanks a..."
(Read More)
RRT - Logan, UT
"ICON is AMAZING! Very helpful and knowledgable staff seem to be awaiting my call each time I have called with various q..."
(Read More)
Web Survey
"I got very timely support from the ICON Representative, he sent me the catalog info and we were able to determine that w..."
(Read More)
RRT - Mountain View, CA
"Every time I have used the ICON service number, I have
been extremely pleased. The representatives are extremely knowl..."
(Read More)
RRT - Plano, TX
"ICON was spot on. I have been teaching the concept and benefits of APRV. This is the 1st clinical application that I hav..."
(Read More)
RRT - Bradenton, FL
"Thank you to Dräger / ICON for supporting the continuing education of the Respiratory field. Several of the Respiratory..."
(Read More)
RRT- Racine, WI
"Excellent resource...very knowledgable, friendly and patient. ICON was great on 1/4/2012 with helping troubleshoot the w..."
(Read More)
RN (CRRT) - Columbus, OH
"ICON was very helpfull and professional. I will use ICON
again."
RRT - Sioux Falls, SD
"ICON representatives are always an exceptional source of valuable information!"
RRT - Racine, WI
"In the past 2 weeks I have had to call ICON three times and I was extremely pleased with the results. They are professio..."
(Read More)
RN (CRRT) - North Grafton, MA
"ICON was very, very helpfull and patient with us"
RN (CRRT) - Osage Beach, MO
"Excellent assistance. Extremely helpful in assisting
saving a patient's life."
Web Survey
"I was extremely impressed with the high level of knowledge, professionalism, and willingness to help and educate us duri..."
(Read More)
RRT - Daly City, CA
"Very happy with the service I received!!!"
RRT - La Mesa, CA
"Excellent customer service great patience."
RN (CRRT) - Phoenix, AZ
"The ICON representative was very knowdlegable and probably the most personable support person I have talked to in your c..."
(Read More)
RN (CRRT) - Columbus, OH
"The ICON representative was very helpful. Have talked to her twice myself. :) other staff appreciated her help as well."
RN (CRRT) - Mansfield, OH